/* =====================================================================
   IntelliCoreCG Helpdesk — Design System v7.0 (IntelliCoreCG navy brand + crisp UI)
   ===================================================================== */

/* ── 1. Tokens ───────────────────────────────────────────────────── */
:root{
  /* Brand — IntelliCoreCG navy → royal blue → cyan */
  --primary:#0b2545;          /* IntelliCoreCG deep navy */
  --primary-dk:#071932;
  --primary-2:#1d4ed8;        /* royal blue */
  --primary-3:#3b82f6;        /* bright blue */
  --primary-lt:#e6efff;
  --accent:#06b6d4;           /* medical cyan */
  --accent-2:#0ea5e9;          /* sky */
  --accent-soft:#e0f2fe;

  /* Semantic */
  --success:#059669;
  --success-bg:#ecfdf5;
  --success-br:#a7f3d0;
  --warning:#d97706;
  --warning-bg:#fff7ed;
  --warning-br:#fed7aa;
  --info:#2563eb;
  --info-bg:#eff6ff;
  --info-br:#bfdbfe;
  --danger:#dc2626;
  --danger-2:#b91c1c;
  --danger-bg:#fef2f2;
  --danger-br:#fecaca;

  /* Surfaces */
  --bg:#eef2f8;
  --surface:#ffffff;
  --surface-soft:#f8fafc;

  --text:#0f172a;
  --muted:#64748b;
  --muted-2:#475569;

  --line:rgba(15,23,42,.10);
  --line-st:rgba(15,23,42,.18);

  /* Gradients — navy ↘ blue ↘ cyan */
  --grad-primary:linear-gradient(135deg,#0b2545 0%,#1d4ed8 55%,#06b6d4 100%);
  --grad-primary-bar:linear-gradient(90deg,#0b2545 0%,#1d4ed8 50%,#06b6d4 100%);
  --grad-primary-soft:linear-gradient(135deg,#dbeafe 0%,#cffafe 100%);
  --grad-brand:linear-gradient(120deg,#0b2545 0%,#143a82 50%,#1d4ed8 100%);
  --grad-accent:linear-gradient(135deg,#06b6d4 0%,#0ea5e9 100%);
  --grad-success:linear-gradient(135deg,#10b981 0%,#059669 100%);
  --grad-warning:linear-gradient(135deg,#f59e0b 0%,#d97706 100%);
  --grad-danger:linear-gradient(135deg,#ef4444 0%,#b91c1c 100%);
  --grad-info:linear-gradient(135deg,#3b82f6 0%,#1d4ed8 100%);
  --grad-purple:linear-gradient(135deg,#8b5cf6 0%,#6d28d9 100%);

  --sh-xs:0 1px 3px rgba(11,37,69,.06);
  --sh-sm:0 4px 12px rgba(11,37,69,.08);
  --sh:0 8px 24px rgba(11,37,69,.10);
  --sh-md:0 16px 40px rgba(11,37,69,.14);
  --sh-primary:0 8px 22px rgba(29,78,216,.28);
  --sh-accent:0 8px 22px rgba(6,182,212,.28);
  --sh-danger:0 8px 22px rgba(220,38,38,.22);

  --r-xs:8px;
  --r-sm:12px;
  --r:16px;
  --r-lg:20px;
  --r-xl:24px;

  --w:1560px;
  --brand-h:68px;
  --tab-h:44px;
  --nav-h:calc(var(--brand-h) + var(--tab-h));
}

/* ── 2. Reset ────────────────────────────────────────────────────── */
*,*::before,*::after{box-sizing:border-box}
html,body{height:100%}
body{
  margin:0;
  font-family:'Inter','Segoe UI',system-ui,-apple-system,sans-serif;
  font-size:14px;
  line-height:1.5;
  color:var(--text);
  background:
    radial-gradient(1200px 600px at 5% -10%,rgba(29,78,216,.10),transparent 60%),
    radial-gradient(1000px 500px at 100% 0%,rgba(6,182,212,.08),transparent 55%),
    linear-gradient(160deg,#eef4fb 0%,#e3ecf7 55%,#edf3fa 100%);
  background-attachment:fixed;
  -webkit-font-smoothing:antialiased;
  -moz-osx-font-smoothing:grayscale;
  text-rendering:optimizeLegibility;
  min-height:100vh;
}
a{color:var(--primary-2);text-decoration:none}
a:hover{text-decoration:underline}

/* Font Awesome — render crisp at all sizes */
.fa,.fa-solid,.fa-regular,.fa-brands{
  -webkit-font-smoothing:antialiased;
  -moz-osx-font-smoothing:grayscale;
  text-rendering:auto;
  font-variant-emoji:text;
  display:inline-block;
  line-height:1;
  /* prevent gradient text-fill from blurring glyphs */
  -webkit-text-fill-color:currentColor;
}
.btn > .fa-solid,.btn > .fa-regular,.btn > .fa-brands,
.chip > .fa-solid,.chip > .fa-regular,
.nav-tab > .fa-solid,.nav-tab > .fa-regular,
.icon-btn > .fa-solid,.icon-btn > .fa-regular,
.badge > .fa-solid,.badge > .fa-regular,
.status-pill > .fa-solid,.status-pill > .fa-regular{
  font-size:.95em;
  line-height:1;
}
.badge > .fa-solid,.status-pill > .fa-solid{font-size:.78em}
.btn > .fa-solid{font-size:1em}
.dash-kpi .kpi-icon,
.dashboard-total-card .kicker .ico{
  width:40px;height:40px;
  display:inline-flex;align-items:center;justify-content:center;
  border-radius:12px;
  background:var(--grad-primary);
  color:#fff;
  font-size:16px;
  box-shadow:var(--sh-primary);
}
.kpi-head{
  display:flex;align-items:center;gap:10px;
}

/* ── 3. Layout ───────────────────────────────────────────────────── */
.container{max-width:var(--w);margin:0 auto;padding:0 22px}
.row{display:flex;gap:14px;flex-wrap:wrap}
.stack{display:flex;flex-direction:column;gap:12px}
.muted{color:var(--muted)}
.hidden{display:none!important}
.ellipsis{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.clamp-2{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.nowrap{white-space:nowrap}
.small-text{font-size:12px}
.text-center{text-align:center}

.grid{display:flex;flex-wrap:wrap;gap:12px}
.col-12{flex:0 0 100%}
.col-6 {flex:0 0 calc(50% - 8px)}
.col-4 {flex:0 0 calc(33.333% - 11px)}
.col-3 {flex:0 0 calc(25% - 12px)}

.catalog-grid{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:18px;
  align-items:stretch;
}
.catalog-grid > .card{
  min-width:0;
  height:100%;
  margin-top:0;
}

.ticket-layout{
  display:grid;
  grid-template-columns:minmax(0,1fr) 300px;
  gap:14px;
  align-items:start;
}
.ticket-main,.ticket-sidebar{min-width:0}

.stats-grid{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:18px;
  align-items:stretch;
}
.stats-grid > .card{
  min-width:0;
  height:100%;
  margin-top:0;
  display:flex;
  flex-direction:column;
}
.stats-grid > .card .body{flex:1}

/* ── 4. Nav (two-tier: brand bar + tab bar) ──────────────────────── */
.navbar{
  position:sticky;
  top:0;
  z-index:200;
  background:transparent;
}

/* Tier 1 — Brand bar (deep navy gradient) */
.brand-bar{
  background:var(--grad-brand);
  color:#fff;
  border-bottom:1px solid rgba(255,255,255,.08);
  box-shadow:0 4px 14px rgba(11,37,69,.18);
  position:relative;
}
.brand-bar::after{
  content:"";
  position:absolute;left:0;right:0;bottom:0;height:2px;
  background:linear-gradient(90deg,#06b6d4 0%,#3b82f6 50%,#1d4ed8 100%);
  opacity:.85;
}
.brand-bar-shell{
  max-width:var(--w);
  margin:0 auto;
  padding:0 24px;
  min-height:var(--brand-h);
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:16px;
}
.brand{
  display:flex;
  align-items:center;
  gap:16px;
  color:#fff;
  font-weight:800;
  font-size:17px;
  letter-spacing:-.02em;
  padding:8px 0;
  min-width:0;
}
.brand:hover{text-decoration:none;color:#fff}
.brand img{
  height:50px;
  width:auto;
  max-width:150px;
  object-fit:contain;
  object-position:left center;
  border-radius:10px;
  padding:4px 8px;
  background:#fff;
  box-shadow:0 4px 12px rgba(0,0,0,.18),0 0 0 2px rgba(255,255,255,.08);
  transition:transform .25s,box-shadow .25s;
  flex:0 0 auto;
  display:block;
}
.brand:hover img{transform:scale(1.02);box-shadow:0 8px 22px rgba(6,182,212,.32),0 0 0 2px rgba(6,182,212,.30)}
.brand-text{display:flex;flex-direction:column;line-height:1.1;min-width:0}
.brand-title{font-size:17px;font-weight:800;letter-spacing:-.01em;color:#fff}
.brand-sub{font-size:11px;font-weight:500;color:rgba(255,255,255,.65);letter-spacing:.02em;margin-top:2px}

/* Brand bar right side: user pill + icon buttons */
.brand-bar-user{display:flex;align-items:center;gap:8px}
.bar-divider{width:1px;height:26px;background:rgba(255,255,255,.18);margin:0 4px}
.icon-btn{
  display:inline-flex;
  align-items:center;justify-content:center;
  width:34px;height:34px;
  border-radius:9px;
  border:1px solid rgba(255,255,255,.14);
  background:rgba(255,255,255,.06);
  color:#fff;
  text-decoration:none;
  font-size:13px;
  transition:background .18s,border-color .18s,color .18s,transform .12s;
  cursor:pointer;
}
.icon-btn:hover{
  background:rgba(255,255,255,.14);
  border-color:rgba(255,255,255,.24);
  color:#fff;text-decoration:none;
  transform:translateY(-1px);
}
.icon-btn.active{
  background:rgba(6,182,212,.22);
  border-color:rgba(6,182,212,.55);
  color:#67e8f9;
  box-shadow:0 0 0 1px rgba(6,182,212,.45) inset;
}
.icon-btn--danger:hover{
  background:rgba(220,38,38,.85);
  border-color:rgba(220,38,38,.85);
  color:#fff;
}

.user-pill{
  display:flex;
  align-items:center;
  gap:8px;
  padding:4px 11px 4px 4px;
  border-radius:999px;
  background:rgba(255,255,255,.08);
  border:1px solid rgba(255,255,255,.14);
  color:#fff;
  min-height:34px;
  cursor:default;
}
.user-avatar{
  width:26px;height:26px;
  display:inline-flex;align-items:center;justify-content:center;
  border-radius:50%;
  background:linear-gradient(135deg,#06b6d4,#1d4ed8);
  color:#fff;
  font-size:11px;font-weight:800;
  letter-spacing:.02em;
  box-shadow:0 2px 6px rgba(6,182,212,.35);
  flex-shrink:0;
}
.user-meta{display:flex;flex-direction:column;line-height:1.1;min-width:0}
.user-name{font-size:12.5px;font-weight:700;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:160px}
.user-role{font-size:10px;font-weight:700;color:#67e8f9;letter-spacing:.08em;text-transform:uppercase;margin-top:1px}

/* Tier 2 — Tab bar */
.tab-bar{
  background:linear-gradient(180deg,rgba(255,255,255,.96),rgba(248,250,252,.92));
  backdrop-filter:saturate(180%) blur(12px);
  -webkit-backdrop-filter:saturate(180%) blur(12px);
  border-bottom:1px solid var(--line);
  box-shadow:0 1px 3px rgba(11,37,69,.04);
}
.tab-bar-shell{
  max-width:var(--w);
  margin:0 auto;
  padding:0 24px;
  display:flex;
  align-items:stretch;
  gap:2px;
  min-height:var(--tab-h);
  overflow-x:auto;
  scrollbar-width:none;
}
.tab-bar-shell::-webkit-scrollbar{display:none}
.nav-tab{
  display:inline-flex;
  align-items:center;
  gap:8px;
  padding:0 16px;
  height:var(--tab-h);
  color:var(--muted-2);
  font-size:13px;
  font-weight:600;
  text-decoration:none;
  white-space:nowrap;
  position:relative;
  transition:color .18s,background .18s;
  border-bottom:3px solid transparent;
  margin-bottom:-1px;
}
.nav-tab > .fa-solid,.nav-tab > .fa-regular{
  color:var(--muted);
  font-size:14px;
  transition:color .18s,transform .18s;
}
.nav-tab:hover{
  color:var(--primary-2);
  background:linear-gradient(180deg,rgba(29,78,216,.04),rgba(6,182,212,.04));
  text-decoration:none;
}
.nav-tab:hover > .fa-solid,.nav-tab:hover > .fa-regular{color:var(--primary-2);transform:translateY(-1px)}
.nav-tab.active{
  color:var(--primary);
  font-weight:700;
  background:linear-gradient(180deg,rgba(29,78,216,.06),rgba(6,182,212,.06));
  border-bottom-color:transparent;
}
.nav-tab.active::after{
  content:"";
  position:absolute;left:10px;right:10px;bottom:0;height:3px;
  background:var(--grad-primary-bar);
  border-radius:3px 3px 0 0;
  box-shadow:0 0 12px rgba(6,182,212,.5);
}
.nav-tab.active > .fa-solid,.nav-tab.active > .fa-regular{color:var(--primary-2)}

/* Hamburger toggle (mobile) */
.nav-toggle{
  display:none;
  appearance:none;
  border:1px solid rgba(255,255,255,.20);
  background:rgba(255,255,255,.08);
  border-radius:10px;
  padding:9px;
  cursor:pointer;
}
.nav-toggle span{
  display:block;
  width:18px;
  height:2px;
  background:#fff;
  margin:3px 0;
  border-radius:2px;
  transition:transform .2s,opacity .2s;
}
/* Generic chip (used in filters, tabs, etc.) */
.chip{
  display:inline-flex;
  align-items:center;
  gap:7px;
  padding:8px 13px;
  border:1px solid var(--line);
  border-radius:10px;
  background:#fff;
  font-size:13px;
  font-weight:600;
  color:var(--text);
  cursor:pointer;
  line-height:1;
  white-space:nowrap;
  text-decoration:none;
  transition:background .18s,border-color .18s,box-shadow .18s,transform .12s,color .18s;
}
.chip > .fa-solid,.chip > .fa-regular{color:var(--primary-2);transition:color .18s}
.chip:hover{
  background:#fff;
  border-color:rgba(29,78,216,.32);
  box-shadow:0 4px 12px rgba(29,78,216,.10);
  text-decoration:none;
  transform:translateY(-1px);
}
.chip.active{
  background:var(--grad-primary);
  border-color:transparent;
  color:#fff !important;
  box-shadow:var(--sh-primary);
  font-weight:700;
}
.chip.active > .fa-solid,.chip.active > .fa-regular{color:#fff}
.chip.active:hover{color:#fff;border-color:transparent;transform:translateY(-1px)}
.chip.active span{color:#fff}
.chip.primary{
  background:var(--primary-lt);
  border-color:rgba(29,78,216,.28);
  color:var(--primary);
  font-weight:700;
}
.chip.danger{
  background:linear-gradient(180deg,#fff5f5,#ffecec);
  border-color:var(--danger-br);
  color:#b91c1c;
}
.chip.danger > .fa-solid,.chip.danger > .fa-regular{color:#b91c1c}
.chip.danger:hover{
  background:linear-gradient(135deg,#dc2626,#b91c1c);
  color:#fff;
  border-color:#991b1b;
  box-shadow:var(--sh-danger);
}
.chip.danger:hover > .fa-solid,.chip.danger:hover > .fa-regular{color:#fff}

/* ── 5. Page Header ──────────────────────────────────────────────── */
.page-head{padding:14px 0 8px}
.page-head h1{
  margin:0;
  font-size:22px;
  font-weight:800;
  letter-spacing:-.025em;
  line-height:1.2;
  background:linear-gradient(135deg,#0b2545 0%,#1d4ed8 55%,#06b6d4 100%);
  -webkit-background-clip:text;
  background-clip:text;
  -webkit-text-fill-color:transparent;
  color:transparent;
}
.page-head .sub{
  margin-top:3px;
  color:var(--muted-2);
  font-size:12.5px;
  max-width:780px;
  line-height:1.45;
}
.page-actions{display:flex;gap:8px;flex-wrap:wrap}

/* ── 6. Cards ────────────────────────────────────────────────────── */
.card{
  background:var(--surface);
  border:1px solid var(--line);
  border-radius:var(--r-lg);
  box-shadow:var(--sh-sm);
  transition:box-shadow .2s,border-color .2s,transform .15s;
  overflow:hidden;
}
.card+.card{margin-top:12px}
.card:hover{box-shadow:var(--sh)}
.card>.head:first-child{
  border-top-left-radius:var(--r-lg);
  border-top-right-radius:var(--r-lg);
}
.card .head{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:12px;
  padding:11px 16px 10px;
  border-bottom:1px solid var(--line);
  background:linear-gradient(135deg,#fbfdff 0%,#f4f8fd 100%);
  border-top-left-radius:var(--r-lg);
  border-top-right-radius:var(--r-lg);
  position:relative;
}
.card .head::before{
  content:"";
  position:absolute;left:0;top:0;bottom:0;width:4px;
  background:var(--grad-primary);
  border-top-left-radius:var(--r-lg);
}
.card .head h2{
  margin:0;
  font-size:15px;
  font-weight:800;
  letter-spacing:-.02em;
  line-height:1.25;
  display:flex;align-items:center;gap:8px;
}
.card .head h2 > .fa-solid,.card .head h2 > .fa-regular{
  width:26px;height:26px;
  display:inline-flex;align-items:center;justify-content:center;
  background:var(--grad-primary);
  color:#fff;
  font-size:11px;
  border-radius:8px;
  box-shadow:var(--sh-primary);
  flex-shrink:0;
}
.card .head .muted{font-size:11.5px;margin-top:1px}
.card .body{padding:14px 16px}

.section-title{
  display:flex;
  align-items:center;
  gap:7px;
  font-size:11px;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.07em;
  color:var(--primary);
  margin:14px 0 7px;
}
.section-title > .fa-solid,.section-title > .fa-regular{color:var(--primary-2);font-size:13px}
.section-title::after{
  content:'';
  flex:1;
  height:1px;
  background:var(--line);
}
.section-title:first-child{margin-top:0}

.meta-grid{
  display:grid;
  grid-template-columns:repeat(auto-fit,minmax(140px,1fr));
  gap:8px 16px;
}
.meta-item .meta-label{
  font-size:10.5px;
  font-weight:700;
  text-transform:uppercase;
  letter-spacing:.05em;
  color:var(--muted);
  margin-bottom:2px;
}
.meta-item .meta-value{
  font-size:13px;
  font-weight:600;
  color:var(--text);
}

.compact-panel{
  padding:14px 18px;
  border:1px solid rgba(12,122,115,.12);
  border-radius:var(--r-sm);
  background:linear-gradient(180deg,#f8fdfb,#f2fbf8);
}

.notice-panel{
  padding:14px 18px 14px 18px;
  border-radius:var(--r-sm);
  border:1px solid;
  margin-bottom:14px;
  position:relative;
  display:flex;align-items:flex-start;gap:12px;
}
.notice-panel::before{
  font-family:"Font Awesome 6 Free";
  font-weight:900;
  font-size:18px;
  line-height:1;
  flex-shrink:0;
  margin-top:2px;
}
.notice-panel.info{
  background:linear-gradient(135deg,#eef4ff,#dde9ff);
  border-color:#bfd2ff;
  color:#1c3a73;
  border-left:4px solid var(--info);
}
.notice-panel.info::before{content:"\f05a";color:var(--info)}
.notice-panel.warn{
  background:linear-gradient(135deg,#fff7eb,#fff0d8);
  border-color:#f6c49a;
  color:#7c4a0e;
  border-left:4px solid var(--warning);
}
.notice-panel.warn::before{content:"\f071";color:var(--warning)}
.notice-panel.success{
  background:linear-gradient(135deg,#e8f7f0,#d6f0e1);
  border-color:#9bdcc1;
  color:#0a5c38;
  border-left:4px solid var(--success);
}
.notice-panel.success::before{content:"\f00c";color:var(--success)}

/* ── 7. Buttons ──────────────────────────────────────────────────── */
.btn{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:7px;
  padding:8px 15px;
  min-height:36px;
  border-radius:var(--r-sm);
  border:1px solid var(--line);
  background:linear-gradient(180deg,#ffffff,#f7faf9);
  color:var(--text);
  font-family:inherit;
  font-size:12.5px;
  font-weight:700;
  cursor:pointer;
  line-height:1;
  white-space:nowrap;
  text-decoration:none;
  transition:background .18s,border-color .18s,box-shadow .18s,transform .08s,color .18s;
}
.btn > .fa-solid,.btn > .fa-regular,.btn > .fa-brands{color:var(--primary-2);transition:color .18s}
.btn:hover{
  background:linear-gradient(180deg,#fff,#eaf2ff);
  border-color:rgba(29,78,216,.32);
  box-shadow:0 4px 12px rgba(29,78,216,.10);
  text-decoration:none;
  transform:translateY(-1px);
}
.btn:active{transform:translateY(0);box-shadow:none}
.btn:focus-visible{outline:3px solid rgba(29,78,216,.3);outline-offset:2px}
.btn:disabled,button:disabled{
  opacity:.5;
  cursor:not-allowed;
  pointer-events:none;
}
.btn.primary{
  background:var(--grad-primary);
  border-color:transparent;
  color:#fff;
  box-shadow:var(--sh-primary);
}
.btn.primary > .fa-solid,.btn.primary > .fa-regular{color:#fff}
.btn.primary:hover{
  background:linear-gradient(135deg,#071932 0%,#1d4ed8 55%,#0ea5e9 100%);
  box-shadow:0 10px 26px rgba(29,78,216,.36);
  color:#fff;
}
.btn.danger{
  background:var(--grad-danger);
  border-color:#9e2020;
  color:#fff;
  box-shadow:var(--sh-danger);
}
.btn.danger > .fa-solid,.btn.danger > .fa-regular{color:#fff}
.btn.danger:hover{
  background:linear-gradient(135deg,#b91c1c,#dc2626);
  box-shadow:0 10px 26px rgba(220,38,38,.30);
  color:#fff;
}
.btn.success{
  background:var(--grad-success);
  border-color:#0a8358;
  color:#fff;
  box-shadow:0 8px 22px rgba(14,159,110,.22);
}
.btn.success > .fa-solid,.btn.success > .fa-regular{color:#fff}
.btn.warning{
  background:var(--grad-warning);
  border-color:#a86006;
  color:#fff;
  box-shadow:0 8px 22px rgba(217,119,6,.22);
}
.btn.warning > .fa-solid,.btn.warning > .fa-regular{color:#fff}
.btn.ghost{
  background:transparent;
  border-color:rgba(29,78,216,.30);
  color:var(--primary-2);
}
.btn.small{
  min-height:28px;
  padding:5px 10px;
  font-size:11.5px;
  border-radius:var(--r-xs);
  gap:5px;
}
.btn.large{
  min-height:44px;
  padding:12px 20px;
  font-size:13.5px;
}
.btn.w-full{width:100%}
.btn.icon-only{padding:0;width:40px;min-height:40px;justify-content:center}
.btn.icon-only.small{width:32px;min-height:32px}

/* ── 8. Forms ────────────────────────────────────────────────────── */
label{
  display:block;
  font-size:11.5px;
  font-weight:700;
  color:#4f6678;
  margin-bottom:4px;
  letter-spacing:.01em;
}
input,select,textarea{
  width:100%;
  padding:8px 11px;
  min-height:36px;
  border-radius:var(--r-sm);
  border:1px solid #cdd9d7;
  background:#fff;
  color:var(--text);
  font-family:inherit;
  font-size:13.5px;
  outline:none;
  transition:border-color .18s,box-shadow .18s,background .18s;
}
textarea{min-height:90px;resize:vertical}
input::placeholder,textarea::placeholder{color:#9caabb}
input:hover,select:hover,textarea:hover{border-color:#a3b6cf;background:#fbfdff}
input:focus,select:focus,textarea:focus{
  border-color:var(--primary-3);
  box-shadow:0 0 0 4px rgba(59,130,246,.18);
  background:#fff;
}
select option{background:#fff;color:var(--text)}
.is-invalid{
  border-color:rgba(192,57,43,.55)!important;
  box-shadow:0 0 0 3px rgba(192,57,43,.10)!important;
}
.errors{
  padding:14px 16px 14px 44px;
  border-radius:var(--r-sm);
  background:linear-gradient(135deg,#fff2f2,#ffe6e6);
  border:1px solid var(--danger-br);
  border-left:4px solid var(--danger);
  color:#8e2222;
  font-size:13px;
  position:relative;
}
.errors::before{
  content:"\f071";
  font-family:"Font Awesome 6 Free";
  font-weight:900;
  position:absolute;left:16px;top:14px;
  color:var(--danger-2);
  font-size:16px;
}
.errors ul{margin:5px 0 0;padding-left:18px}
.errors li{margin-bottom:3px}
.field-error{
  margin-top:4px;
  color:#b03030;
  font-size:12px;
  font-weight:700;
}
.help{
  color:var(--muted);
  font-size:12px;
  line-height:1.45;
  margin-top:4px;
}
.form-actions{
  display:flex;
  gap:10px;
  align-items:center;
  margin-top:8px;
  flex-wrap:wrap;
}
.checkbox-inline{
  display:inline-flex;
  align-items:center;
  gap:10px;
  color:var(--text);
  font-size:13px;
  font-weight:600;
  margin:0;
  cursor:pointer;
}
.checkbox-inline input{
  width:16px;
  height:16px;
  min-height:auto;
  accent-color:var(--primary);
}
.behalf-row{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  flex-wrap:wrap;
}
.behalf-field-wrap{margin-top:12px}
.alert-success{
  padding:14px 16px 14px 44px;
  border-radius:var(--r-sm);
  background:linear-gradient(135deg,#e8f7f0,#d6f0e1);
  border:1px solid var(--success-br);
  border-left:4px solid var(--success);
  color:#0a5c38;
  font-size:13px;
  position:relative;
}
.alert-success::before{
  content:"\f00c";
  font-family:"Font Awesome 6 Free";
  font-weight:900;
  position:absolute;left:16px;top:14px;
  color:var(--success);
  font-size:15px;
}

/* ── 9. Tables ───────────────────────────────────────────────────── */
.table-wrap{
  width:100%;
  overflow-x:auto;
  border-radius:var(--r);
  border:1px solid rgba(15,30,50,.08);
  background:var(--surface);
}
table{
  width:100%;
  border-collapse:separate;
  border-spacing:0;
  background:var(--surface);
}
.table-wrap table{min-width:640px}
.admin-queue-wrap table{min-width:1060px!important}
thead th{
  position:sticky;
  top:0;
  z-index:2;
  background:linear-gradient(180deg,#eef4fc,#e3edf9);
  color:var(--primary);
  font-size:10.5px;
  font-weight:800;
  text-align:left;
  padding:9px 12px;
  border-bottom:2px solid rgba(29,78,216,.18);
  white-space:nowrap;
  text-transform:uppercase;
  letter-spacing:.06em;
}
tbody td{
  padding:8px 12px;
  border-bottom:1px solid rgba(15,23,42,.06);
  font-size:12.5px;
  vertical-align:middle;
  line-height:1.4;
}
tbody tr:last-child td{border-bottom:none}
tbody tr:nth-child(even){background:#fbfdff}
tbody tr:hover{background:linear-gradient(90deg,#eff5ff,#f3f9ff)}
.total-row td{
  font-weight:800;
  background:#f4fbf8!important;
}
.row-main{font-weight:700;color:var(--text)}
.mini-meta{font-size:12px;color:var(--muted);margin-top:3px}
.table-tools{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  flex-wrap:wrap;
  margin:8px 0;
}
.pager-summary{font-size:13px;color:var(--muted)}

.catalog-table-wrap{
  width:100%;
  border-radius:var(--r-sm);
  border:1px solid rgba(15,30,50,.08);
  background:var(--surface);
  overflow:hidden;
}
.catalog-table-wrap table{width:100%;min-width:0!important}
.catalog-table-wrap thead th{font-size:10.5px;padding:8px 10px}
.catalog-table-wrap tbody td{padding:8px 10px;font-size:12.5px;vertical-align:middle}
.catalog-table-wrap .rename-form{
  display:flex;
  gap:5px;
  align-items:center;
}
.catalog-table-wrap .rename-form input{
  min-height:30px;
  padding:5px 8px;
  font-size:12px;
  min-width:0;
  flex:1;
}
.catalog-table-wrap .rename-form .btn.small{
  flex-shrink:0;
  padding:5px 8px;
}

/* Pagination */
.pagination-bar,.queue-pagination{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  flex-wrap:wrap;
  margin-top:10px;
  padding:8px 12px;
  border:1px solid rgba(15,30,50,.07);
  border-radius:var(--r-sm);
  background:#fbfdfc;
}
.pagination-controls{
  display:flex;
  align-items:center;
  gap:5px;
  flex-wrap:wrap;
}
.pagination-controls .btn.small{min-width:34px}
.goto-page{
  display:flex;
  align-items:center;
  gap:8px;
  flex-wrap:wrap;
}
.goto-page input[type=number]{
  width:74px;
  min-height:34px;
}
.mini-pagination{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  flex-wrap:wrap;
  margin-top:10px;
}
.mini-pagination .muted{font-size:12px}

/* ── 10. Badges ──────────────────────────────────────────────────── */
.badge,.status-pill{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:6px;
  padding:5px 11px;
  border-radius:999px;
  font-size:11px;
  font-weight:800;
  border:1px solid transparent;
  line-height:1.2;
  white-space:nowrap;
  letter-spacing:.04em;
  text-transform:uppercase;
}
.badge.b-created,   .status-created    {background:linear-gradient(135deg,#eef3ff,#dbe5ff);border-color:#c3d0fa;color:#2547b5}
.badge.b-assigned,  .status-assigned   {background:linear-gradient(135deg,#e6f5f2,#d3eee8);border-color:#9dd8ce;color:#0a6e66}
.badge.b-inprogress,.status-in_progress{background:linear-gradient(135deg,#fef9e7,#fbeec0);border-color:#f2d56c;color:#946200}
.badge.b-onhold,    .status-on_hold    {background:linear-gradient(135deg,#fff4ec,#ffe7d3);border-color:#f6c49a;color:#b85c14}
.badge.b-resolved,  .status-resolved   {background:linear-gradient(135deg,#e8f8f0,#d4f1e0);border-color:#9fdcba;color:#0b6e40}
.badge.b-closed,    .status-closed     {background:linear-gradient(135deg,#f0f3fa,#dde3f0);border-color:#c4ceea;color:#445380}
.badge.b-canceled,  .status-canceled   {background:linear-gradient(135deg,#fdf2f2,#f9dada);border-color:#f0bebe;color:#b03838}
.badge.p-low,       .priority-low      {background:linear-gradient(135deg,#f1f7f0,#e0eddc);border-color:#bdd6b5;color:#3a6a2c}
.badge.p-medium,    .priority-medium   {background:linear-gradient(135deg,#edf3ff,#d8e4ff);border-color:#bfd1ff;color:#2952b5}
.badge.p-high,      .priority-high     {background:linear-gradient(135deg,#fff2ec,#ffe0cf);border-color:#f6c49a;color:#b85c14}
.badge.p-critical,  .priority-critical {background:linear-gradient(135deg,#fff0f0,#ffd6d6);border-color:#f0b8b8;color:#a82e2e}
/* Larger badge variant when used in the ticket header */
.badge.lg{font-size:12px;padding:6px 13px}

/* ── 11. Custom Dropdowns ────────────────────────────────────────── */
.multi-select{position:relative;width:100%}
.multi-select-toggle{
  width:100%;
  min-height:40px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  padding:10px 13px;
  border-radius:var(--r-sm);
  border:1px solid #ccd9d7;
  background:var(--surface);
  color:var(--text);
  cursor:pointer;
  font-family:inherit;
  font-size:14px;
  text-align:left;
  transition:border-color .16s,box-shadow .16s;
}
.multi-select-toggle:hover{border-color:#b3cac7}
.multi-select.is-open .multi-select-toggle,
.multi-select-toggle:focus{
  border-color:#7ec4be;
  box-shadow:0 0 0 3px rgba(12,122,115,.10);
  outline:none;
}
.multi-select-label{
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
  color:#2e4055;
}
.multi-select-caret{
  color:#6b7d90;
  font-size:12px;
  flex-shrink:0;
}
.multi-select-menu{
  padding:10px;
  border-radius:var(--r);
  border:1px solid rgba(15,30,50,.10);
  background:var(--surface);
  box-shadow:var(--sh-md);
}
.multi-select-search{
  min-height:38px;
  margin-bottom:8px;
}
.multi-select-options{
  max-height:230px;
  overflow-y:auto;
  display:flex;
  flex-direction:column;
  gap:3px;
  padding-right:2px;
}
.multi-select-option{
  display:flex;
  align-items:center;
  gap:10px;
  padding:8px 11px;
  border:1px solid transparent;
  border-radius:var(--r-xs);
  background:#f9fbfb;
  color:#2e4055;
  cursor:pointer;
  font-size:13px;
  font-family:inherit;
  transition:background .1s;
}
.multi-select-option:hover{
  background:#eef8f5;
  border-color:#cde6e2;
}
.multi-select-option input{
  width:16px;
  height:16px;
  min-height:auto;
  margin:0;
  accent-color:var(--primary);
}

.type-select-wrap{position:relative;width:100%}
.type-select-input{
  width:100%;
  min-height:40px;
  padding:10px 13px;
  border:1px solid #ccd9d7;
  border-radius:var(--r-sm);
  background:var(--surface);
  font-family:inherit;
  font-size:14px;
  color:var(--text);
  transition:border-color .16s,box-shadow .16s;
}
.type-select-input:focus{
  border-color:#7ec4be;
  box-shadow:0 0 0 3px rgba(12,122,115,.10);
  outline:none;
}
.type-select-menu,.type-select-menu--portal{
  border:1px solid rgba(15,30,50,.10);
  border-radius:var(--r);
  background:var(--surface);
  box-shadow:var(--sh-md);
  overflow:hidden;
}
.type-select-list{
  max-height:240px;
  overflow-y:auto;
  padding:8px;
}
.type-select-option{
  padding:8px 11px;
  border-radius:var(--r-xs);
  cursor:pointer;
  color:#2e4055;
  font-size:13px;
  transition:background .1s;
}
.type-select-option:hover,.type-select-option.is-active{background:#eef8f5}
.type-select-empty{
  padding:12px;
  color:var(--muted);
  font-size:13px;
}

.assign-form{
  display:flex;
  gap:7px;
  align-items:center;
  flex-wrap:nowrap;
}
.assign-form .type-select-wrap{
  flex:1;
  min-width:160px;
  max-width:280px;
}

.multi-checks{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  margin-top:4px;
}
.check-chip{
  display:inline-flex;
  align-items:center;
  gap:7px;
  padding:8px 12px;
  border:1px solid var(--line);
  border-radius:999px;
  background:var(--surface);
  font-size:13px;
  cursor:pointer;
  transition:background .12s,border-color .12s;
}
.check-chip:hover{
  background:#f1faf8;
  border-color:rgba(12,122,115,.3);
}

/* ── 12. Dashboard ───────────────────────────────────────────────── */
.dashboard-totals{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:10px;
  margin-bottom:12px;
}
.dashboard-total-card{
  display:flex;
  flex-direction:column;
  gap:4px;
  padding:11px 14px;
  border-radius:var(--r);
  border:1px solid rgba(15,30,50,.08);
  background:linear-gradient(180deg,#fff,#f8fbfb);
  box-shadow:var(--sh-sm);
  text-decoration:none;
  transition:border-color .14s,box-shadow .14s;
}
.dashboard-total-card:hover{
  text-decoration:none;
  border-color:rgba(12,122,115,.22);
  box-shadow:var(--sh);
}
.dashboard-total-card strong{
  font-size:24px;
  font-weight:800;
  line-height:1;
  color:#122540;
  letter-spacing:-.03em;
}
.dashboard-total-card .kicker{
  font-size:10.5px;
  font-weight:800;
  letter-spacing:.07em;
  text-transform:uppercase;
  color:#52718a;
}
.dashboard-total-card .muted{font-size:12px}
.dashboard-total-card--performance{
  background:linear-gradient(180deg,#f3fcf7,#ebf8f1);
  border-color:#bce8d4;
}
.dashboard-total-card--open{
  background:linear-gradient(180deg,#f3f8ff,#eaf3ff);
  border-color:#b8d3f8;
}

/* ── 13. Ticket comment styles ───────────────────────────────────── */
.comment-item{
  padding:9px 12px;
  border-radius:var(--r-sm);
  border:1px solid var(--line);
  background:linear-gradient(180deg,#fff,#fafcfb);
  margin-bottom:8px;
  box-shadow:var(--sh-xs);
  transition:border-color .15s,box-shadow .15s;
}
.comment-meta{margin-bottom:4px}
.comment-body{font-size:13px;line-height:1.55}
.comment-item:hover{
  border-color:rgba(10,125,118,.20);
  box-shadow:var(--sh-sm);
}
.comment-item:last-child{margin-bottom:0}
.comment-meta{
  display:flex;
  align-items:center;
  gap:8px;
  flex-wrap:wrap;
  margin-bottom:7px;
}
.comment-body{
  font-size:13.5px;
  line-height:1.65;
  color:var(--text);
}
.comment-body.internal-comment{
  background:#fef9ec;
  border-radius:var(--r-xs);
  padding:10px 12px;
  border:1px solid #f5e5a0;
}

/* ── 14. Misc ────────────────────────────────────────────────────── */
.cancel-inline-form{
  display:flex;
  align-items:center;
  gap:10px;
  flex-wrap:wrap;
}
.auth-wrap{max-width:480px;margin:60px auto;padding:0 16px}
.auth-wrap .card{
  border-radius:22px;
  border:1px solid rgba(29,78,216,.18);
  background:linear-gradient(180deg,#fff 0%,#fbfdff 100%);
  box-shadow:0 24px 60px rgba(11,37,69,.14),0 4px 14px rgba(29,78,216,.10);
}
.auth-wrap .card .head{
  padding:24px 26px;
  background:var(--grad-primary);
  border-bottom:none;
}
.auth-wrap .card .head::before{display:none}
.auth-wrap .card .head h2{
  color:#fff;
  font-size:22px;
}
.auth-wrap .card .head h2 > .fa-solid,
.auth-wrap .card .head h2 > .fa-regular{
  background:rgba(255,255,255,.18);
  color:#fff;
  box-shadow:none;
}
.auth-wrap .card .head .muted{color:rgba(255,255,255,.85)}
.auth-wrap .card .body{padding:26px 24px}
.tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.tab{
  padding:8px 14px;
  border-radius:999px;
  border:1px solid var(--line);
  background:var(--surface);
  color:var(--text);
  cursor:pointer;
  font-size:13px;
  font-weight:600;
  transition:background .13s;
}
.tab.active{
  background:var(--primary-lt);
  border-color:rgba(12,122,115,.3);
  color:var(--primary-dk);
}
.tabpanel{display:none}
.tabpanel.active{display:block}

.stat-row{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  padding:8px 0;
  border-bottom:1px dashed rgba(15,30,50,.08);
}
.stat-row:last-child{border-bottom:none}

.reports-subject{
  max-width:280px;
  white-space:normal;
}
.reports-location{
  max-width:260px;
  white-space:normal;
}

/* Simplified filter layout */
.filters{
  display:grid;
  grid-template-columns:repeat(12,minmax(0,1fr));
  gap:8px 12px;
  align-items:end;
}
.filters .field{
  min-width:0;
  flex:none;
  grid-column:span 3;
}
.filters .field.grow{grid-column:span 4}
.filters .field.compact{grid-column:span 2}
.filters .field.wide{grid-column:span 6}
.filters .action-field{
  grid-column:1 / -1;
  display:flex;
  gap:10px;
  align-items:center;
  flex-wrap:wrap;
}
.filters .checkbox-inline{
  padding:0;
  font-size:12px;
  color:#5b7082;
}
.filters input,
.filters select,
.filters .multi-select,
.filters .type-select-wrap{
  max-width:100%;
}

/* Compact report/date sizing */
.filters input[type="date"],
.filters input[type="number"],
.filters input.date,
.filters select.compact{
  max-width:190px;
}
.filters .field.date-field{grid-column:span 2}
.filters .field.ticketno-field{grid-column:span 2}
.filters .field.type-field{grid-column:span 2}
.filters .field.requester-field{grid-column:span 4}
.filters .field.status-field{grid-column:span 4}

/* Auto-assign compact row */
.autoassign-form .filters,
.autoassign-row{
  grid-template-columns:repeat(12,minmax(0,1fr));
}
.autoassign-form .field,
.autoassign-row .field{
  grid-column:span 4;
}
.autoassign-form .action-field,
.autoassign-row .action-field{
  grid-column:1 / -1;
}

/* Make small data cards size to content better */
.card.card-compact .body,
.compact-card .body{
  padding:14px 16px;
}
.card.card-compact .stat-row,
.compact-card .stat-row{
  padding:6px 0;
}

/* ── 15. Footer ──────────────────────────────────────────────────── */
.site-footer{
  margin-top:22px;
  padding:14px 16px;
  border-top:1px solid var(--line);
  color:var(--muted-2);
  font-size:12px;
  text-align:center;
  background:linear-gradient(180deg,transparent,rgba(29,78,216,.05));
  position:relative;
}
.site-footer::before{
  content:"";
  position:absolute;left:50%;top:0;
  width:120px;height:2px;
  transform:translateX(-50%);
  background:var(--grad-primary);
  border-radius:0 0 4px 4px;
}

/* ── 16. Responsive ──────────────────────────────────────────────── */
@media(max-width:1280px){
  .ticket-layout{grid-template-columns:1fr 300px}
  .stats-grid{grid-template-columns:1fr 1fr}
  .dashboard-totals{grid-template-columns:repeat(3,minmax(0,1fr))}
  .filters .field{grid-column:span 4}
  .filters .field.grow,
  .filters .field.wide,
  .filters .field.status-field,
  .filters .field.requester-field{grid-column:span 6}
  .filters .field.compact,
  .filters .field.date-field,
  .filters .field.ticketno-field,
  .filters .field.type-field{grid-column:span 3}
}
@media(max-width:1100px){
  .ticket-layout{grid-template-columns:1fr}
  .catalog-grid{grid-template-columns:1fr 1fr}
  .stats-grid{grid-template-columns:1fr}
  .dashboard-totals{grid-template-columns:1fr}
}
@media(max-width:1280px){
  .nav-tab{padding:0 12px;font-size:12.5px}
  .nav-tab > .fa-solid,.nav-tab > .fa-regular{font-size:13px}
  .brand-bar-shell{padding:0 18px}
  .tab-bar-shell{padding:0 18px}
  .user-name{max-width:120px;font-size:12px}
  .brand-sub{display:none}
}
@media(max-width:1024px){
  .brand-bar-shell{padding:0 16px;gap:10px}
  .brand img{height:44px;max-width:132px;padding:4px 7px}
  .brand-title{font-size:15.5px}
  .brand-sub{display:none}
  .user-meta{display:none}
  .user-pill{padding:5px;background:transparent;border-color:transparent}
  .icon-btn{width:36px;height:36px}
  .nav-toggle{display:inline-flex;order:3}
  .nav-toggle[aria-expanded="true"] span:nth-child(1){transform:translateY(5px) rotate(45deg)}
  .nav-toggle[aria-expanded="true"] span:nth-child(2){opacity:0}
  .nav-toggle[aria-expanded="true"] span:nth-child(3){transform:translateY(-5px) rotate(-45deg)}
  /* tab-bar collapses into vertical drawer */
  .tab-bar{display:none}
  .tab-bar.is-open{display:block;animation:slideDown .25s ease}
  @keyframes slideDown{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}
  .tab-bar-shell{
    flex-direction:column;
    align-items:stretch;
    gap:0;
    padding:8px 12px 12px;
    overflow:visible;
  }
  .nav-tab{
    height:auto;
    padding:14px 16px;
    border-bottom:1px solid var(--line);
    border-radius:0;
    margin-bottom:0;
    font-size:14px;
  }
  .nav-tab:last-child{border-bottom:none}
  .nav-tab.active{
    background:linear-gradient(90deg,rgba(29,78,216,.06),rgba(6,182,212,.06));
    border-radius:10px;
    border-bottom-color:transparent;
  }
  .nav-tab.active::after{
    left:0;right:auto;top:0;bottom:0;
    width:4px;height:auto;
    border-radius:0 4px 4px 0;
  }
}
@media(max-width:768px){
  .container{padding:0 12px}
  .page-head{padding:10px 0 6px}
  .page-head h1{font-size:19px}
  .page-head .sub{font-size:12px}
  .card .head{padding:10px 12px}
  .card .body{padding:11px 12px}
  .dashboard-total-card strong{font-size:22px}
  .col-6,.col-4,.col-3{flex:0 0 100%}
  .catalog-grid{grid-template-columns:1fr}
  .form-actions{flex-direction:column;align-items:stretch}
  .form-actions .btn{width:100%}
  .assign-form{flex-wrap:wrap}
  .assign-form .type-select-wrap{max-width:100%}
  .meta-grid{grid-template-columns:1fr 1fr;gap:6px 10px}
  .filters{grid-template-columns:1fr 1fr}
  .filters .field,
  .filters .field.grow,
  .filters .field.compact,
  .filters .field.wide,
  .filters .field.date-field,
  .filters .field.ticketno-field,
  .filters .field.type-field,
  .filters .field.requester-field,
  .filters .field.status-field{
    grid-column:span 1;
  }
  .filters .action-field{
    grid-column:1 / -1;
    align-items:stretch;
  }
  .filters .action-field .btn{flex:1 1 auto;min-width:120px}
  /* tap targets — keep accessible while compact */
  .btn{min-height:40px;padding:10px 14px;font-size:13px}
  .btn.small{min-height:32px;padding:6px 10px}
  input,select,textarea{min-height:42px;font-size:15px;padding:9px 11px}
  .table-tools{flex-direction:column;align-items:stretch}
  .pagination-bar,.queue-pagination{flex-direction:column;align-items:stretch}
  .pagination-controls{justify-content:center}
  thead th{padding:8px 10px;font-size:10px}
  tbody td{padding:7px 10px;font-size:12px}
  .dash-kpi{min-height:84px;padding:11px 12px}
  .dash-kpi strong{font-size:22px}
  .dash-kpi .kpi-icon-wrap{width:30px;height:30px;font-size:12px;top:10px;right:10px}
  .chart-canvas-wrap{height:200px}
  .chart-canvas-wrap--donut{height:220px}
}
@media(max-width:480px){
  .container{padding:0 10px}
  .page-head h1{font-size:17px}
  .brand-title{font-size:14.5px}
  .brand img{height:38px;max-width:108px;padding:3px 6px}
  .chip{padding:7px 10px;font-size:11.5px}
  .dashboard-totals{grid-template-columns:1fr;gap:8px}
  .dashboard-total-card{padding:11px}
  .dashboard-total-card strong{font-size:20px}
  .meta-grid{grid-template-columns:1fr}
  .filters{grid-template-columns:1fr}
  .card .head h2{font-size:14px}
  .card .head h2 > .fa-solid,.card .head h2 > .fa-regular{width:22px;height:22px;font-size:10px}
  .dash-kpi strong{font-size:20px}
}

.report-filters{
  margin-bottom:12px;
}
.report-filters .field{
  align-self:end;
}
.report-filters .field label{
  display:block;
  margin-bottom:6px;
}
.report-filters .field.date-field input[type="date"]{
  width:100%;
  max-width:180px;
}
.report-filters .field.ticketno-field input,
.report-filters .field.type-field select{
  max-width:220px;
}
.report-filters .field.requester-field input[type="text"]{
  width:100%;
}
.compact-help{
  margin-top:6px;
  font-size:12px;
}
.compact-chips{
  gap:6px;
}
.compact-chips .check-chip,
.check-chip--inline{
  padding:7px 11px;
  min-height:36px;
}
.check-chip--inline{
  display:inline-flex;
}
.report-actions{
  justify-content:flex-start;
  padding-top:2px;
}
.report-actions .btn,
.report-actions .check-chip{
  margin:0;
}
.report-summary-row{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:12px;
  margin:8px 0 0;
}
.dashboard-filter-card .body{
  display:flex;
  flex-direction:column;
  gap:10px;
}
.dashboard-filter-form{
  display:flex;
  align-items:end;
  gap:14px;
  flex-wrap:wrap;
}
.dashboard-filter-field{
  flex:1 1 340px;
  min-width:260px;
}
.dashboard-filter-actions{
  display:flex;
  gap:10px;
  align-items:center;
  flex-wrap:wrap;
}
.dashboard-filter-note{
  margin-top:2px;
}
.dashboard-totals--two-up{
  grid-template-columns:repeat(2,minmax(0,1fr));
}
.dashboard-stats-grid{
  margin-top:0;
}
.dashboard-stats-grid > .card .body{
  padding-top:12px;
}
.dashboard-stats-grid .stat-list{
  display:flex;
  flex-direction:column;
  gap:0;
}
@media(max-width:1280px){
  .report-filters .field.status-field{grid-column:span 5;}
  .report-filters .field.requester-field{grid-column:span 5;}
  .report-filters .field.type-field,
  .report-filters .field.ticketno-field,
  .report-filters .field.date-field{grid-column:span 2;}
}
@media(max-width:900px){
  .dashboard-filter-form{flex-direction:column;align-items:stretch;}
  .dashboard-filter-actions{justify-content:flex-start;}
}

/* ── Dashboard reporting enhancements ───────────────────────────── */
.dashboard-shell{display:flex;flex-direction:column;gap:10px}
.dash-action-strip{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  padding:11px 16px;
  margin-bottom:10px;
  border:1px solid rgba(29,78,216,.16);
  border-radius:var(--r);
  background:linear-gradient(135deg,#ffffff 0%,#eaf2fc 60%,#dde9f9 100%);
  box-shadow:0 6px 20px rgba(29,78,216,.10);
  position:relative;
  overflow:hidden;
}
.dash-action-strip::before{
  content:"";
  position:absolute;left:0;top:0;bottom:0;width:5px;
  background:var(--grad-primary);
}
.dash-action-strip h2{
  margin:0 0 2px;
  font-size:16px;
  color:var(--primary);
  font-weight:800;
  letter-spacing:-.02em;
}
.dash-action-strip form{margin:0}
.dash-action-strip .muted{color:#475569;font-size:12px}
.dash-metric-grid{
  display:grid !important;
  grid-template-columns:repeat(4,minmax(0,1fr)) !important;
  gap:10px !important;
  margin-bottom:10px;
  width:100%;
}
.dash-kpi{
  display:flex;
  flex-direction:column;
  gap:5px;
  min-height:96px;
  padding:13px 14px;
  border:1px solid rgba(15,30,50,.08);
  border-radius:14px;
  background:linear-gradient(180deg,#fff,#f6fbfa);
  box-shadow:var(--sh-sm);
  text-decoration:none;
  position:relative;
  overflow:hidden;
  transition:transform .18s,box-shadow .18s,border-color .18s;
}
.dash-kpi:hover{
  text-decoration:none;
  box-shadow:0 18px 40px rgba(11,37,69,.14);
  transform:translateY(-3px);
  border-color:rgba(29,78,216,.32);
}
.dash-kpi::after{
  content:"";
  position:absolute;
  right:-36px;
  top:-36px;
  width:128px;
  height:128px;
  border-radius:50%;
  background:radial-gradient(circle,rgba(29,78,216,.18),transparent 70%);
}
.dash-kpi .kpi-icon-wrap{
  position:absolute;
  right:12px;
  top:12px;
  width:34px;height:34px;
  display:inline-flex;align-items:center;justify-content:center;
  border-radius:10px;
  background:var(--grad-primary);
  color:#fff;
  font-size:14px;
  box-shadow:var(--sh-primary);
  z-index:1;
}
.dash-kpi .kpi-icon-wrap > .fa-solid,.dash-kpi .kpi-icon-wrap > .fa-regular{color:#fff;font-size:14px}
.dash-kpi span,.dash-kpi .kicker{
  color:#41586d;
  font-size:10.5px;
  font-weight:800;
  letter-spacing:.07em;
  text-transform:uppercase;
  position:relative;z-index:1;
  max-width:calc(100% - 44px);
}
.dash-kpi strong{
  font-size:28px;line-height:1;
  color:#11243d;letter-spacing:-.03em;
  font-variant-numeric:tabular-nums;
  position:relative;z-index:1;
}
.dash-kpi em,.dash-kpi > span:last-child{
  font-style:normal;font-size:11.5px;
  color:#56708a;
  letter-spacing:0;text-transform:none;
  font-weight:600;
  position:relative;z-index:1;
}
/* KPI variants — navy/blue family with semantic color accents */
.dash-kpi-open,.dash-kpi--open{background:linear-gradient(135deg,#f2f7ff,#dbe7ff);border-color:#b8d0f8}
.dash-kpi-open::after,.dash-kpi--open::after{background:radial-gradient(circle,rgba(29,78,216,.20),transparent 70%)}
.dash-kpi-open .kpi-icon-wrap,.dash-kpi--open .kpi-icon-wrap{background:var(--grad-info);box-shadow:0 8px 22px rgba(29,78,216,.30)}
.dash-kpi-aging,.dash-kpi--late{background:linear-gradient(135deg,#fff8eb,#ffe6c2);border-color:#f5cf8a}
.dash-kpi-aging::after,.dash-kpi--late::after{background:radial-gradient(circle,rgba(217,119,6,.22),transparent 70%)}
.dash-kpi-aging .kpi-icon-wrap,.dash-kpi--late .kpi-icon-wrap{background:var(--grad-warning);box-shadow:0 8px 22px rgba(217,119,6,.28)}
.dash-kpi-done,.dash-kpi--done{background:linear-gradient(135deg,#ecfdf5,#d1fae5);border-color:#a7f3d0}
.dash-kpi-done::after,.dash-kpi--done::after{background:radial-gradient(circle,rgba(5,150,105,.20),transparent 70%)}
.dash-kpi-done .kpi-icon-wrap,.dash-kpi--done .kpi-icon-wrap{background:var(--grad-success);box-shadow:0 8px 22px rgba(5,150,105,.28)}
.dash-kpi-total,.dash-kpi--total{background:linear-gradient(135deg,#ecfeff,#cffafe);border-color:#a5f3fc}
.dash-kpi-total::after,.dash-kpi--total::after{background:radial-gradient(circle,rgba(6,182,212,.22),transparent 70%)}
.dash-kpi-total .kpi-icon-wrap,.dash-kpi--total .kpi-icon-wrap{background:var(--grad-accent);box-shadow:0 8px 22px rgba(6,182,212,.30)}
.dash-report-grid{
  display:grid !important;
  grid-template-columns:repeat(2,minmax(0,1fr)) !important;
  gap:10px !important;
  width:100%;
}
.dash-chart-card{
  border-radius:14px;
  overflow:hidden;
  border:1px solid rgba(15,30,50,.08);
}
.dash-chart-card .head{
  background:linear-gradient(135deg,#fbfefe,#f3faf8);
  padding:10px 16px;
}
.dash-chart-card .head h2{font-size:14px}
.dash-chart-card .body{padding:10px 14px 14px}
.dash-bar-list{
  display:flex !important;
  flex-direction:column !important;
  gap:10px !important;
  width:100%;
}
.dash-bar-row{
  display:grid !important;
  grid-template-columns:minmax(130px,1.15fr) minmax(160px,2fr) minmax(48px,auto) !important;
  align-items:center;
  gap:14px;
  padding:13px 14px;
  border:1px solid rgba(15,30,50,.07);
  border-radius:14px;
  background:linear-gradient(180deg,#fff,#fbfefd);
  text-decoration:none;
  color:var(--text);
  transition:transform .15s,box-shadow .15s,border-color .15s,background .15s;
  width:100%;
  box-sizing:border-box;
}
.dash-bar-row:hover{
  transform:translateX(3px);
  box-shadow:var(--sh-sm);
  border-color:rgba(10,125,118,.28);
  text-decoration:none;
  background:linear-gradient(135deg,#fff,#f3fbf9);
}
.dash-bar-label{
  display:flex;align-items:center;gap:10px;
  font-size:13px;font-weight:800;color:#20354b;
  min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
  letter-spacing:-.01em;
}
.dash-bar-track{
  display:block !important;
  height:18px;
  width:100%;
  background:linear-gradient(180deg,#e6edf2,#eef3f6);
  border-radius:999px;
  overflow:hidden;
  box-shadow:inset 0 1px 3px rgba(15,30,50,.10);
  position:relative;
  min-width:80px;
}
.dash-bar-fill{
  display:block;
  height:100%;
  min-height:18px;
  border-radius:999px;
  background:linear-gradient(135deg,#8aa0b5,#6e8499);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.25);
  position:relative;
  animation:barFill 1s cubic-bezier(.22,.9,.37,1) both;
}
.dash-bar-fill::after{
  content:"";
  position:absolute;inset:0;
  background:linear-gradient(180deg,rgba(255,255,255,.22),rgba(255,255,255,0));
  border-radius:999px;
}
@keyframes barFill{
  from{width:0!important}
}
.dash-bar-row b{
  font-size:15px;font-weight:800;
  color:#11243d;text-align:right;
  font-variant-numeric:tabular-nums;
}
.dot{
  width:11px;height:11px;
  border-radius:50%;
  display:inline-block;
  flex:0 0 auto;
  background:linear-gradient(135deg,#8aa0b5,#6e8499);
  box-shadow:0 0 0 3px rgba(138,160,181,.20);
}
/* Status fills — use proper gradients */
.dash-bar-fill.status-assigned,.dot.status-assigned{background:linear-gradient(135deg,#06b6d4,#0891b2)!important;box-shadow:0 0 0 3px rgba(6,182,212,.22)!important}
.dash-bar-fill.status-in-progress,.dot.status-in-progress{background:linear-gradient(135deg,#3b82f6,#2563eb)!important;box-shadow:0 0 0 3px rgba(37,99,235,.22)!important}
.dash-bar-fill.status-on-hold,.dot.status-on-hold{background:linear-gradient(135deg,#fbbf24,#f59e0b)!important;box-shadow:0 0 0 3px rgba(245,158,11,.22)!important}
.dash-bar-fill.status-resolved,.dot.status-resolved{background:linear-gradient(135deg,#22c55e,#16a34a)!important;box-shadow:0 0 0 3px rgba(22,163,74,.22)!important}
.dash-bar-fill.status-closed,.dot.status-closed{background:linear-gradient(135deg,#94a3b8,#64748b)!important;box-shadow:0 0 0 3px rgba(100,116,139,.22)!important}
.dot.status-assigned,.dot.status-in-progress,.dot.status-on-hold,.dot.status-resolved,.dot.status-closed{box-shadow:0 0 0 3px rgba(0,0,0,.05)!important}
/* Priority fills */
.dash-bar-fill.priority-low,.dot.priority-low{background:linear-gradient(135deg,#4ade80,#22c55e)!important}
.dash-bar-fill.priority-medium,.dot.priority-medium{background:linear-gradient(135deg,#fbbf24,#f59e0b)!important}
.dash-bar-fill.priority-high,.dot.priority-high{background:linear-gradient(135deg,#fb923c,#f97316)!important}
.dash-bar-fill.priority-critical,.dot.priority-critical{background:linear-gradient(135deg,#ef4444,#dc2626)!important}
/* Type fill */
.dash-bar-fill.type-fill,.dot.type-fill{background:linear-gradient(135deg,#a78bfa,#7c3aed)!important}
.dash-sla-grid{
  display:grid !important;
  grid-template-columns:repeat(5,minmax(0,1fr)) !important;
  gap:10px !important;
  width:100%;
}
.dash-sla-tile{
  display:flex;
  flex-direction:column;
  gap:6px;
  padding:11px 12px 10px;
  border:1px solid rgba(15,30,50,.08);
  border-radius:12px;
  background:linear-gradient(180deg,#fff,#f8fbfb);
  color:var(--text);
  text-decoration:none;
  min-height:96px;
  position:relative;
  overflow:hidden;
  transition:transform .15s,box-shadow .15s,border-color .15s;
}
.dash-sla-tile::before{
  content:"";
  position:absolute;left:0;top:0;bottom:0;width:4px;
  background:var(--grad-primary);
  opacity:.85;
}
a.dash-sla-tile:hover{
  text-decoration:none;
  box-shadow:0 12px 28px rgba(10,40,60,.12);
  transform:translateY(-2px);
  border-color:rgba(10,125,118,.30);
}
.dash-sla-tile .dash-sla-label,.dash-sla-tile > span{
  font-size:11.5px;font-weight:800;
  color:#41586d;
  text-transform:uppercase;letter-spacing:.06em;
}
.dash-sla-tile strong,.dash-sla-tile b{
  font-size:22px;line-height:1;
  color:#11243d;
  letter-spacing:-.03em;
  font-variant-numeric:tabular-nums;
}
.dash-sla-tile em,.dash-sla-tile span:not(.dash-sla-label){
  font-style:normal;font-size:11px;
  color:#65798a;font-weight:600;
}
.dash-sla-tile a{
  display:flex;justify-content:space-between;align-items:center;
  padding:7px 10px;
  border-radius:9px;
  background:linear-gradient(180deg,#f6fafa,#eef5f3);
  text-decoration:none;color:var(--text);
  border:1px solid rgba(15,30,50,.04);
  transition:background .15s,border-color .15s;
}
.dash-sla-tile a:hover{
  background:linear-gradient(135deg,#e6f5f2,#dceee9);
  border-color:rgba(10,125,118,.20);
  text-decoration:none;
}
.dash-sla-tile.danger{
  border-color:#f1b5a8;
  background:linear-gradient(180deg,#fff7f5,#fff1ed);
}
.dash-sla-tile.danger::before{background:var(--grad-danger)}
.dash-sla-tile.danger strong,.dash-sla-tile.danger b{color:#a82e2e}
.dash-sla-tile--performance{
  background:linear-gradient(180deg,#f4fcf7,#eaf8f0);
  border-color:#c6ead7;
}
.dash-sla-tile--performance::before{background:var(--grad-success)}
.dash-sla-tile--open{
  background:linear-gradient(180deg,#f4f9ff,#eaf3ff);
  border-color:#c6daf6;
}
.dash-sla-tile--open::before{background:var(--grad-info)}
.notice-panel.info{background:#eef7ff;border-color:#bfdbfe;color:#173b63}

/* ── Ticket timeline/history ────────────────────────────────────── */
.ticket-history-action-card .body{padding:14px 16px}
.ticket-history-action-card .help{margin-top:8px;font-size:11.5px;line-height:1.45}
.ticket-history-toggle{justify-content:center}
.ticket-history-panel[hidden]{display:none!important}
.ticket-history-panel.is-open{animation:fadeInUp .25s ease both}
.ticket-timeline-card{border-radius:18px;overflow:hidden}
.ticket-timeline{position:relative;display:flex;flex-direction:column;gap:5px;padding:2px 0 2px 16px}
.ticket-timeline:before{
  content:"";
  position:absolute;left:30px;top:14px;bottom:14px;width:2px;
  background:linear-gradient(180deg,#dbe4ef 0%,#c4d2e2 50%,#dbe4ef 100%);
}
.timeline-item{position:relative;display:grid;grid-template-columns:36px 1fr;gap:14px;align-items:flex-start}
.timeline-marker{
  width:26px;height:26px;
  display:inline-flex;align-items:center;justify-content:center;
  border-radius:50%;
  background:var(--grad-primary);
  color:#fff;
  font-size:11px;
  border:3px solid #fff;
  box-shadow:0 0 0 2px rgba(29,78,216,.18),0 4px 10px rgba(11,37,69,.14);
  margin-top:6px;
  z-index:1;
}
.timeline-marker > .fa-solid{color:#fff;font-size:11px}
.timeline-content{
  padding:7px 12px;
  border:1px solid rgba(15,23,42,.08);
  border-radius:10px;
  background:#fff;
  box-shadow:var(--sh-xs);
  transition:box-shadow .15s,border-color .15s,transform .12s;
}
.timeline-content:hover{
  box-shadow:var(--sh-sm);
  border-color:rgba(29,78,216,.20);
  transform:translateX(2px);
}
.timeline-top{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:3px}
.timeline-top strong{font-size:13.5px;color:#0f172a;font-weight:800;letter-spacing:-.01em}
.timeline-top .muted{font-size:11.5px;font-weight:600;color:var(--muted);font-variant-numeric:tabular-nums;white-space:nowrap}
.timeline-meta{font-size:11.5px;font-weight:600;color:var(--muted-2);margin-bottom:5px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.timeline-actor-pill{
  display:inline-flex;align-items:center;gap:5px;
  padding:2px 9px;
  border-radius:999px;
  background:rgba(29,78,216,.08);
  border:1px solid rgba(29,78,216,.18);
  color:var(--primary-2);
  font-size:11px;font-weight:700;
}
.timeline-actor-pill > .fa-solid{font-size:9px;color:var(--primary-2)}
.timeline-actor-pill--system{
  background:linear-gradient(135deg,rgba(124,58,237,.10),rgba(99,102,241,.10));
  border-color:rgba(124,58,237,.28);
  color:#6d28d9;
}
.timeline-actor-pill--system > .fa-solid{color:#6d28d9}
.timeline-details{
  font-size:12.5px;line-height:1.55;
  color:#475569;
  background:linear-gradient(180deg,#f8fafc,#f1f5f9);
  border-radius:8px;
  padding:7px 10px;
  border:1px solid rgba(15,23,42,.04);
  margin-top:4px;
}
.timeline-item.is-system .timeline-content{
  background:linear-gradient(180deg,#fbfaff,#f5f3ff);
  border-color:rgba(124,58,237,.18);
}
.timeline-status .timeline-marker{background:linear-gradient(135deg,#3b82f6,#1d4ed8);box-shadow:0 0 0 2px rgba(29,78,216,.20),0 4px 10px rgba(29,78,216,.16)}
.timeline-comment .timeline-marker{background:linear-gradient(135deg,#8b5cf6,#6d28d9);box-shadow:0 0 0 2px rgba(124,58,237,.20),0 4px 10px rgba(124,58,237,.16)}
.timeline-created .timeline-marker{background:linear-gradient(135deg,#10b981,#059669);box-shadow:0 0 0 2px rgba(5,150,105,.20),0 4px 10px rgba(5,150,105,.16)}
.timeline-assignment .timeline-marker{background:linear-gradient(135deg,#06b6d4,#0891b2);box-shadow:0 0 0 2px rgba(6,182,212,.20),0 4px 10px rgba(6,182,212,.16)}
.timeline-auto-close .timeline-marker,.timeline-auto-assign .timeline-marker,.timeline-cancel-window-expired .timeline-marker{background:linear-gradient(135deg,#a78bfa,#7c3aed);box-shadow:0 0 0 2px rgba(124,58,237,.20),0 4px 10px rgba(124,58,237,.16)}
.timeline-ticket-cancel .timeline-marker{background:linear-gradient(135deg,#ef4444,#b91c1c);box-shadow:0 0 0 2px rgba(220,38,38,.20),0 4px 10px rgba(220,38,38,.16)}
.timeline-ticket-reopen .timeline-marker{background:linear-gradient(135deg,#fbbf24,#f59e0b);box-shadow:0 0 0 2px rgba(245,158,11,.20),0 4px 10px rgba(245,158,11,.16)}
.timeline-ticket-classification-update .timeline-marker,.timeline-attachment-upload .timeline-marker{background:linear-gradient(135deg,#94a3b8,#64748b);box-shadow:0 0 0 2px rgba(100,116,139,.20),0 4px 10px rgba(100,116,139,.16)}

@media(max-width:1100px){
  .dash-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .dash-report-grid{grid-template-columns:1fr}
  .dash-sla-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:700px){
  .dash-action-strip{flex-direction:column;align-items:stretch}
  .dash-metric-grid{grid-template-columns:1fr}
  .dash-bar-row{grid-template-columns:1fr auto;gap:8px}
  .dash-bar-track{grid-column:1 / -1;grid-row:2}
  .dash-sla-grid{grid-template-columns:1fr}
  .timeline-top{flex-direction:column;gap:3px}
}

/* ── 17. Polish utilities + scrollbar ───────────────────────────── */
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{
  background:linear-gradient(180deg,#c5cfde,#aebbcf);
  border-radius:8px;
  border:2px solid transparent;
  background-clip:padding-box;
}
::-webkit-scrollbar-thumb:hover{
  background:linear-gradient(180deg,var(--primary-3),var(--primary-2));
  background-clip:padding-box;
  border:2px solid transparent;
}

/* Subtle entrance animation for cards / KPIs */
.card,.dash-kpi,.dashboard-total-card,.dash-action-strip{
  animation:fadeInUp .35s ease both;
}
@keyframes fadeInUp{
  from{opacity:0;transform:translateY(8px)}
  to{opacity:1;transform:none}
}

/* Status pill icon coloring (badges with FA prefix) */
.badge .fa-solid,.badge .fa-regular{opacity:.95}

/* Print-friendly reset */
@media print{
  .navbar,.site-footer,.page-actions,.btn,.nav-toggle{display:none!important}
  body{background:#fff!important}
  .card{box-shadow:none;border:1px solid #ddd;break-inside:avoid}
}

/* ── 19. Reports page (clean filter grid + table) ──────────────── */
.report-form{display:flex;flex-direction:column;gap:12px}
.report-form-grid{
  display:grid;
  grid-template-columns:repeat(12,minmax(0,1fr));
  gap:12px 14px;
  align-items:end;
}
.rf-field{min-width:0;display:flex;flex-direction:column;gap:5px}
.rf-field label{margin-bottom:0;font-size:11.5px;font-weight:700;color:var(--muted-2);letter-spacing:.02em}
.rf-date{grid-column:span 2}
.rf-status{grid-column:span 2}
.rf-type{grid-column:span 2}
.rf-ticket{grid-column:span 2}
.rf-created-by{grid-column:span 2}
.rf-search{grid-column:span 4}
.rf-search-row{display:grid;grid-template-columns:1fr 1.2fr;gap:8px}
.rf-search-input{min-width:0}
@media(max-width:1280px){
  .rf-date{grid-column:span 3}
  .rf-status{grid-column:span 3}
  .rf-type{grid-column:span 3}
  .rf-ticket{grid-column:span 3}
  .rf-created-by{grid-column:span 6}
  .rf-search{grid-column:span 12}
}
@media(max-width:760px){
  .rf-date,.rf-status,.rf-type,.rf-ticket,.rf-created-by{grid-column:span 6}
  .rf-search{grid-column:span 12}
  .rf-search-row{grid-template-columns:1fr}
}
.report-form-actions{
  display:flex;align-items:center;gap:10px;flex-wrap:wrap;
  padding:12px 14px;
  background:linear-gradient(180deg,#f8fafc,#eff5ff);
  border:1px solid var(--line);
  border-radius:var(--r-sm);
}
.report-total{
  display:inline-flex;align-items:center;gap:7px;
  margin-left:auto;
  font-size:13px;color:var(--muted-2);font-weight:600;
}
.report-total > .fa-solid{color:var(--primary-2)}
.report-total b{color:var(--primary);font-weight:800;font-size:14px;font-variant-numeric:tabular-nums}

/* All-Time toggle pill */
.all-time-toggle{
  display:inline-flex;align-items:center;gap:9px;
  padding:6px 13px 6px 6px;
  border-radius:999px;
  border:1px solid var(--line);
  background:#fff;
  cursor:pointer;
  user-select:none;
  font-weight:600;
  color:var(--muted-2);
  transition:background .18s,border-color .18s,color .18s;
  margin:0;
}
.all-time-toggle input{position:absolute;opacity:0;pointer-events:none;width:0;height:0;min-height:0}
.all-time-toggle-track{
  position:relative;
  width:34px;height:18px;
  border-radius:999px;
  background:#cbd5e1;
  flex-shrink:0;
  transition:background .18s;
}
.all-time-toggle-thumb{
  position:absolute;left:2px;top:2px;
  width:14px;height:14px;
  border-radius:50%;
  background:#fff;
  box-shadow:0 1px 3px rgba(0,0,0,.2);
  transition:transform .18s;
}
.all-time-toggle-label{
  display:inline-flex;align-items:center;gap:6px;
  font-size:12.5px;
}
.all-time-toggle-label > .fa-solid{color:var(--muted)}
.all-time-toggle.is-on{
  background:linear-gradient(135deg,#eff6ff,#dbeafe);
  border-color:rgba(29,78,216,.30);
  color:var(--primary);
}
.all-time-toggle.is-on .all-time-toggle-track{background:var(--grad-primary)}
.all-time-toggle.is-on .all-time-toggle-thumb{transform:translateX(16px)}
.all-time-toggle.is-on .all-time-toggle-label > .fa-solid{color:var(--primary-2)}

/* Compact multi-select (status filter) */
.multi-select--compact .multi-select-toggle{min-height:42px;padding:9px 12px}
.multi-select-options--short{max-height:200px}
.multi-select-options--short .multi-select-option{padding:6px 9px;font-size:12.5px}

/* Reports table column widths */
.reports-table{min-width:1100px}
.reports-table .col-ticket{width:90px}
.reports-table .col-status{width:120px}
.reports-table .col-priority{width:100px}
.reports-table .col-subject{min-width:220px;max-width:320px;white-space:normal}
.reports-table .col-type{width:120px}
.reports-table .col-department{width:130px}
.reports-table .col-location{min-width:180px;max-width:240px;white-space:normal;font-size:12px;line-height:1.4}
.reports-table .col-requester{width:140px}
.reports-table .col-created-by{width:140px}
.reports-table .col-assigned{width:140px}
.reports-table .col-updated{width:140px;font-size:12px}
.reports-table tbody td.col-ticket a{font-weight:700;color:var(--primary-2)}
.reports-table .nowrap{white-space:nowrap}
.reports-table .empty-state{padding:30px 16px;background:transparent;color:var(--muted)}

/* ── 18. Chart layout (donut + bar legend) ─────────────────────── */
.chart-with-legend{
  display:grid !important;
  grid-template-columns:minmax(220px,300px) 1fr !important;
  gap:22px;
  align-items:center;
}
.chart-canvas-wrap{
  position:relative;
  width:100%;
  height:220px;
  display:block;
}
.chart-canvas-wrap--donut{height:240px;padding:4px 2px}
.chart-canvas-wrap--wide{height:280px}
.chart-canvas-wrap canvas{max-width:100%;display:block}
@media(max-width:900px){
  .chart-with-legend{grid-template-columns:1fr !important}
  .chart-canvas-wrap{height:220px}
  .chart-canvas-wrap--wide{height:300px}
}
.empty-state{
  display:flex;flex-direction:column;
  align-items:center;justify-content:center;
  gap:12px;
  padding:34px 20px;
  color:#7a8ea0;text-align:center;
  font-size:13.5px;
}
.empty-state > .fa-solid{
  font-size:36px;
  color:#cbd5db;
}

/* ── Leaderboard ─────────────────────────────────────────────────── */
.leaderboard-filter-card--compact .body{padding:12px 14px}
.leaderboard-filter-row{
  display:flex;
  align-items:flex-end;
  gap:10px;
  flex-wrap:wrap;
}
.leaderboard-filter-row .field{margin:0;min-width:150px;max-width:170px;flex:0 0 150px}
.leaderboard-filter-row .field select{min-height:40px;padding:8px 11px}
.leaderboard-filter-row .btn{min-height:40px;white-space:nowrap}
.leaderboard-filter-row .leaderboard-filter-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.leaderboard-filters{align-items:end}
.leaderboard-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:16px;
  align-items:start;
  margin-top:14px;
}
.leaderboard-grid--balanced{align-items:stretch;margin-top:12px}
.leaderboard-card{height:100%;display:flex;flex-direction:column}
.leaderboard-card .body{display:flex;flex-direction:column;gap:10px;flex:1;padding-top:12px}
.leaderboard-winner{
  display:grid;
  grid-template-columns:auto minmax(0,1fr) auto;
  gap:12px;
  align-items:center;
  padding:12px;
  border:1px solid rgba(29,78,216,.14);
  border-radius:var(--r);
  background:linear-gradient(135deg,#f8fbff 0%,#eef6ff 100%);
}
.leaderboard-icon{
  width:44px;
  height:44px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  border-radius:14px;
  background:var(--grad-primary);
  color:#fff;
  font-size:18px;
  box-shadow:var(--sh-primary);
}
.leaderboard-icon .fa-solid{color:#fff}
.leaderboard-person{min-width:0}
.leaderboard-name{
  font-size:16px;
  font-weight:800;
  letter-spacing:-.025em;
  color:var(--primary);
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
.leaderboard-email{
  margin-top:2px;
  font-size:12px;
  color:var(--muted);
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
.leaderboard-count{
  min-width:118px;
  text-align:right;
  padding-left:12px;
  border-left:1px solid rgba(15,23,42,.10);
}
.leaderboard-count a{display:block;text-decoration:none;color:inherit;border-radius:10px;padding:2px 0}
.leaderboard-count a:hover strong{text-decoration:underline;text-underline-offset:3px}
.leaderboard-count strong{
  display:block;
  font-size:26px;
  line-height:1;
  font-weight:800;
  color:var(--primary-2);
  font-variant-numeric:tabular-nums;
}
.leaderboard-count span{
  display:block;
  margin-top:4px;
  font-size:10px;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.06em;
  color:var(--muted-2);
}
.leaderboard-table-wrap{margin-top:auto}
.leaderboard-table-wrap table{min-width:420px}
.leaderboard-history-wrap table{min-width:900px}
.leaderboard-table-note{font-size:11px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.04em;margin:0 0 2px}
.leaderboard-count-link{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-width:38px;
  padding:3px 8px;
  border-radius:8px;
  border:1px solid #bfdbfe;
  background:#eff6ff;
  color:var(--primary-2);
  font-weight:800;
  text-decoration:none;
  font-variant-numeric:tabular-nums;
}
.leaderboard-count-link:hover{background:#dbeafe;text-decoration:none;color:var(--primary)}
.leaderboard-current-row{background:linear-gradient(90deg,#f8fbff,#eef6ff)}
.leaderboard-current-row td{font-weight:700}
.master-location-grid{grid-template-columns:repeat(3,minmax(0,1fr))}
.location-floor-form{
  display:grid!important;
  grid-template-columns:minmax(110px,1fr) minmax(130px,1fr) 72px auto;
  gap:6px;
  align-items:center;
}
.location-floor-form input,.location-floor-form select{min-width:0;width:100%}
@media(max-width:1100px){
  .master-location-grid{grid-template-columns:1fr 1fr}
}
@media(max-width:980px){
  .leaderboard-grid{grid-template-columns:1fr}
}
@media(max-width:720px){
  .leaderboard-filter-row{align-items:stretch}
  .leaderboard-filter-row .field{flex:1 1 calc(50% - 8px);max-width:none;min-width:130px}
  .leaderboard-filter-row .leaderboard-filter-actions{flex:1 1 100%}
  .leaderboard-filter-row .leaderboard-filter-actions .btn{flex:1 1 auto;justify-content:center}
  .master-location-grid{grid-template-columns:1fr}
}
@media(max-width:620px){
  .leaderboard-winner{grid-template-columns:auto minmax(0,1fr)}
  .leaderboard-count{
    grid-column:1 / -1;
    text-align:left;
    border-left:none;
    border-top:1px solid rgba(15,23,42,.10);
    padding-left:0;
    padding-top:10px;
    min-width:0;
  }
  .location-floor-form{grid-template-columns:1fr}
}


/* Master Data v3: independent Department, linked Building/Floor and Branding management */
.master-panel{margin-top:0}
.master-inner-card{margin-top:0;min-width:0;height:100%}
.master-two-grid{
  display:grid;
  grid-template-columns:minmax(320px,.82fr) minmax(520px,1.18fr);
  gap:18px;
  align-items:start;
}
.master-add-row,.master-filter-row{
  display:flex;
  gap:10px;
  flex-wrap:wrap;
  align-items:flex-end;
  margin-bottom:14px;
}
.master-add-row .field,.master-filter-row .field{min-width:180px}
.master-add-row .field.grow,.master-filter-row .field.grow{flex:1 1 260px}
.master-add-row .order-field{flex:0 0 92px;min-width:92px}
.master-add-row--compact .field.grow{flex-basis:220px}
.master-floor-add-row .field:first-of-type{flex:1 1 210px}
.master-floor-add-row .field.grow{flex:1.4 1 220px}
.master-table-wrap{overflow:auto}
.master-table-wrap table{min-width:620px}
.master-table-wrap input,.master-table-wrap select{
  min-height:32px;
  padding:6px 9px;
  font-size:12.5px;
  width:100%;
}
.master-table-wrap td{vertical-align:middle}
.master-action-row{
  display:flex;
  align-items:center;
  gap:6px;
  flex-wrap:nowrap;
}
.master-action-row .btn.small{white-space:nowrap}
.master-branding-grid{
  display:grid;
  grid-template-columns:minmax(280px,420px) minmax(320px,1fr);
  gap:18px;
  align-items:stretch;
}
.master-logo-preview{
  padding:16px;
  border:1px solid var(--line);
  border-radius:var(--r);
  background:linear-gradient(135deg,#f8fbff,#eef6ff);
  display:flex;
  flex-direction:column;
  gap:12px;
  min-width:0;
}
.master-logo-frame{
  min-height:110px;
  border-radius:14px;
  border:1px dashed rgba(29,78,216,.35);
  background:#fff;
  display:flex;
  align-items:center;
  justify-content:center;
  padding:16px;
  overflow:hidden;
}
.master-logo-frame img{
  max-width:100%;
  max-height:120px;
  object-fit:contain;
  display:block;
}
@media(max-width:1180px){
  .master-two-grid{grid-template-columns:1fr}
}
@media(max-width:780px){
  .master-branding-grid{grid-template-columns:1fr}
  .master-add-row,.master-filter-row{align-items:stretch}
  .master-add-row .field,.master-filter-row .field,.master-add-row .field.grow,.master-filter-row .field.grow,.master-add-row .order-field{flex:1 1 100%;min-width:0}
  .master-add-row .btn,.master-filter-row .btn{width:100%;justify-content:center}
}

/* Master Data v4: Ticket-Catalog style nested Building -> Floor management */
.master-building-selector{
  display:grid;
  grid-template-columns:minmax(260px,520px) 1fr;
  gap:16px;
  margin-bottom:20px;
}
.master-building-floor-grid{
  display:grid;
  grid-template-columns:minmax(330px,.9fr) minmax(420px,1.1fr);
  gap:18px;
  align-items:start;
}
.master-compact-table-wrap{overflow:hidden}
.master-compact-table-wrap table{width:100%;min-width:0!important}
.master-compact-table-wrap thead th{font-size:10.5px;padding:8px 10px}
.master-compact-table-wrap tbody td{padding:8px 10px;font-size:12.5px;vertical-align:middle}
.master-compact-table-wrap .rename-form{
  display:flex;
  align-items:center;
  gap:5px;
  margin:0;
}
.master-compact-table-wrap .rename-form input{
  min-height:30px;
  padding:5px 8px;
  font-size:12px;
  min-width:0;
  flex:1;
}
.master-compact-table-wrap input[type=number]{
  min-height:30px;
  padding:5px 8px;
  font-size:12px;
  width:100%;
}
.master-row-actions{
  display:flex;
  align-items:center;
  gap:5px;
  flex-wrap:nowrap;
}
.master-row-actions .btn.small{white-space:nowrap;padding:5px 8px}
.master-selected-row{background:linear-gradient(90deg,#eff6ff,#f0fbff)!important}
.master-selected-note{
  margin-top:4px;
  font-size:10.5px;
  font-weight:800;
  color:var(--primary-2);
  text-transform:uppercase;
  letter-spacing:.04em;
}
.master-selected-building-banner{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  padding:11px 12px;
  border:1px solid rgba(29,78,216,.18);
  border-radius:var(--r-sm);
  background:linear-gradient(135deg,#f8fbff,#edf7ff);
  margin-bottom:12px;
}
.master-selected-building-banner strong{font-size:14px;color:var(--primary)}
.master-floor-table-wrap thead th:nth-child(2),
.master-floor-table-wrap tbody td:nth-child(2){text-align:left}
@media(max-width:1180px){
  .master-building-floor-grid{grid-template-columns:1fr}
}
@media(max-width:780px){
  .master-building-selector{grid-template-columns:1fr;margin-bottom:14px}
  .master-building-selector form{flex-direction:column;align-items:stretch!important}
  .master-building-selector .btn{width:100%;justify-content:center}
  .master-selected-building-banner{align-items:flex-start;flex-direction:column}
}
@media(max-width:560px){
  .master-compact-table-wrap{overflow-x:auto}
  .master-compact-table-wrap table{min-width:430px!important}
  .master-floor-table-wrap table{min-width:390px!important}
}

/* Donut chart Open / Performance slicer */
.dashboard-chart-head{align-items:flex-start;gap:10px;min-width:0}
.dashboard-chart-head > div:first-child{min-width:0}
.chart-slicer{
  display:inline-flex;
  align-items:center;
  gap:6px;
  flex-wrap:wrap;
  justify-content:flex-end;
  flex:0 0 auto;
  max-width:220px;
}
.chart-slicer label{
  display:inline-flex;
  align-items:center;
  gap:5px;
  min-height:26px;
  padding:4px 8px;
  border:1px solid rgba(37,99,235,.16);
  border-radius:999px;
  background:linear-gradient(135deg,#ffffff,#f4f8ff);
  color:#334155;
  font-size:11px;
  font-weight:800;
  line-height:1;
  cursor:pointer;
  user-select:none;
  box-shadow:0 4px 10px rgba(15,30,50,.04);
}
.chart-slicer input{
  width:13px;
  height:13px;
  min-height:0;
  margin:0;
  accent-color:var(--primary);
  cursor:pointer;
}
.chart-slicer--warn label{
  border-color:rgba(239,68,68,.45);
  background:linear-gradient(135deg,#fff7f7,#fff0f0);
}
@media(max-width:720px){
  .dashboard-chart-head{align-items:stretch;flex-direction:column}
  .chart-slicer{justify-content:flex-start;max-width:none}
}
@media(max-width:480px){
  .chart-slicer label{font-size:10.5px;min-height:24px;padding:4px 7px}
}

/* Reports All Time filter state */
.report-form input[type="date"]:disabled{
  background:#f1f5f9;
  color:#94a3b8;
  cursor:not-allowed;
  border-color:#d8e2ef;
}

/* Department management search + add toolbar */
.department-management-toolbar{
  display:grid;
  grid-template-columns:minmax(320px,1fr) minmax(320px,1fr);
  gap:12px;
  align-items:end;
  margin-bottom:12px;
}
.department-management-toolbar .master-filter-row,
.department-management-toolbar .master-add-row{margin-bottom:0}
.department-search-row .btn,
.department-add-row .btn{white-space:nowrap}
.department-search-summary{
  margin:0 0 12px;
  padding:9px 11px;
  border:1px solid rgba(29,78,216,.12);
  border-radius:var(--r-sm);
  background:#f8fbff;
}
@media(max-width:1040px){
  .department-management-toolbar{grid-template-columns:1fr}
}
@media(max-width:620px){
  .department-search-row,
  .department-add-row{align-items:stretch!important}
  .department-search-row .btn,
  .department-add-row .btn{width:100%;justify-content:center}
}
@media(max-width:560px){
  .rf-date,.rf-status,.rf-type,.rf-ticket,.rf-created-by{grid-column:span 12}
}

/* Login screen refinement */
.auth-wrap--login{
  max-width:980px;
  min-height:calc(100vh - 140px);
  display:grid;
  grid-template-columns:minmax(280px,1fr) minmax(360px,460px);
  gap:22px;
  align-items:center;
  margin:28px auto 44px;
}
.auth-brand-panel{
  position:relative;
  overflow:hidden;
  min-height:420px;
  border-radius:28px;
  padding:34px;
  display:flex;
  align-items:flex-end;
  gap:18px;
  color:#fff;
  background:var(--grad-primary);
  border:1px solid rgba(255,255,255,.22);
  box-shadow:0 26px 70px rgba(11,37,69,.16),0 8px 24px rgba(29,78,216,.10);
}
.auth-brand-panel::before,
.auth-brand-panel::after{
  content:"";
  position:absolute;
  border-radius:999px;
  background:rgba(255,255,255,.14);
  pointer-events:none;
}
.auth-brand-panel::before{width:260px;height:260px;right:-72px;top:-74px}
.auth-brand-panel::after{width:160px;height:160px;left:32px;top:58px;background:rgba(255,255,255,.08)}
.auth-brand-mark{
  position:relative;
  width:72px;
  height:72px;
  border-radius:22px;
  background:#fff;
  display:flex;
  align-items:center;
  justify-content:center;
  box-shadow:0 18px 40px rgba(0,0,0,.18);
  flex:0 0 auto;
  z-index:1;
}
.auth-brand-mark img{max-width:54px;max-height:54px;object-fit:contain}
.auth-brand-title,.auth-brand-subtitle{position:relative;z-index:1}
.auth-brand-title{font-size:25px;font-weight:900;letter-spacing:-.02em;line-height:1.12}
.auth-brand-subtitle{margin-top:6px;font-size:14px;color:rgba(255,255,255,.86);font-weight:700}
.auth-card--login{margin:0}
.auth-card--login .body{padding:28px 26px 24px}
.auth-form{display:flex;flex-direction:column;gap:16px}
.auth-field label{margin-bottom:7px;font-size:13px;font-weight:800;color:var(--text)}
.auth-input-wrap{position:relative;display:flex;align-items:center}
.auth-input-wrap > .fa-solid{
  position:absolute;
  left:14px;
  color:var(--muted);
  font-size:14px;
  pointer-events:none;
}
.auth-input-wrap input{padding-left:42px;height:46px;font-weight:650;background:#fff}
.auth-input-wrap input:focus{box-shadow:0 0 0 4px rgba(12,122,115,.10)}
.auth-submit{height:46px;justify-content:center;margin-top:2px;width:100%;font-weight:900}
.auth-link-row{
  margin-top:20px;
  padding-top:18px;
  border-top:1px solid var(--line);
  display:flex;
  justify-content:center;
  gap:12px;
  flex-wrap:wrap;
  font-size:13.5px;
  font-weight:800;
}
.auth-link-row a{display:inline-flex;align-items:center;gap:7px;color:var(--primary-dk);text-decoration:none}
.auth-link-row a:hover{text-decoration:underline}
.auth-link-row span{color:var(--muted)}
@media(max-width:860px){
  .auth-wrap--login{grid-template-columns:1fr;max-width:520px;margin-top:20px;min-height:auto}
  .auth-brand-panel{min-height:auto;padding:22px;border-radius:22px;align-items:center}
}
@media(max-width:520px){
  .auth-wrap--login{padding:0 12px;margin:14px auto 30px}
  .auth-brand-panel{display:none}
  .auth-card--login .body{padding:22px 18px}
  .auth-link-row{flex-direction:column;align-items:center;gap:9px}
  .auth-link-row span{display:none}
}